FAQ

Questions?

See answers to the most commonly asked questions below. If you don’t see your question here, feel free to give us a call: 847-895-2340

How do I book a party?

Please call 847-895-2340 to book your party. A $75.00 non-refundable deposit by Visa or Mastercard is required to secure your party date over the phone. You may also come into our location to book your party on site. You will pay the balance less the deposit on the day of the party.

How far in advance should I book my party?

Generally the weekends fill up 8-10 weeks in advance. We are open Tuesday thru Sunday for parties. We recommend booking early to ensure you get the date of your choice.

Who else will be in the party facility at the time of my party?

All parties are PRIVATE parties and by appointment only. You will have the entire facility to yourself and your guests during your scheduled party time.

Can I bring in my own food?

No, we do not allow outside food or beverages in the party facility. All food is catered through our facility. We have different options for food and cakes to suit almost everyone. Please ask for additional menu options when booking your party.

What if my child has allergies?

Generally, if the birthday child has an allergy, we ask the parent to bring in separate food for the child with allergies.

Do the party guests need to wear something special since they will be changing into costumes?

Yes, we recommend that guests wear a leotard or bathing under their clothes as they will be changing in and out of costumes in a common area.

How is the make-up applied to my child?

The make-up is put on with disposable q-tips and thrown out after use.

What is the tipping policy?

There is an optional hostess gratuity for the party hostesses running the party. We add a 15% hostess gratuity on parties of 10 or more. If you have fewer than 10 guests, tipping is up to your discretion.

When do you have to provide a final headcount?

We prefer to have the final headcount & final party details two days prior to the party.

Can I take pictures & videotape at the party?

Of course! You are welcome to videotape and take pictures. We also offer photo packages and can have your photos ready for you to take home the day of the party.

Can boys come to the party?

We do have costumes for boys. It is recommended for boys 5 years and younger.

What happens if a guest arrives late?

Your guest will have to join in the party while the party is in progress. They will still be charged the full amount.

What happens if we arrive late to our party?

If you are more than 20 minutes late past the start time of your party, a $30.00 late fee will be added to your package.